Privacy Policy

Effective as of Last Revised Date: June 26,2022

Silver Lion Student Loan Advisors, LLC provides this Website Privacy Policy (“Policy”) to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of products and services (individually and collectively, the “Services”) through a website, (the “Website”). We are not responsible for the practices employed by third party websites or services linked to or from our Website, including the information or content contained therein. This Policy does not apply to information you provide to any third party websites related to or whose services are incorporated into the Website; information you provide to third parties shall be controlled by their respective privacy policies. This Policy does not apply to information we collect by other means (including offline) or from other sources other than through this Website.

In this Policy, the terms “we,” “us,” or “our” shall refer to Thrive. The terms “you”, “your”, or “User” shall refer to any individual who accepts this Policy or individuals who use our Website or services. This Policy is subject to change from time to time, so be sure to check back occasionally to ensure you have read the most current version.

We reserve the right at any time, and in our sole discretion, to change or modify this Policy. If any such changes or modifications are made, we will update the “Effective Date” appearing at the top of this web page. If we make a material change to this Policy we will provide notice through email or a web banner on our Website. Such changes or modifications shall be effective immediately upon posting to the Website, and supersede any prior versions of this Policy. Your use of the Website or the Services provided through the Website following such changes or modifications shall constitute your acceptance of the Policy as last revised. If you do not agree to these terms then please do not use our Website or Services.

Information We Collect

Why We Collect Information
We collect information so we can identify you as our customer, establish, manage and protect your accounts, complete your transactions, create and offer you products and services you might be interested in, and comply with various legal and regulatory requirements.

Personally Identifying Information
Personally Identifiable Information, as used in this Policy, means any information or set of information that identifies a specific individual. Examples of Personally Identifiable Information that may be requested include first and last name, phone number, email address. We collect this information on the Website to establish an account and allow you to request information from us. At the time of setting up your account, we may further collect information.

Non-Identifying Information
We may collect Non-Identifying Information from your visit or as part of the registration and administration of your account, in order to personalize and improve upon your experience with us.

The Website may use cookies for navigational purposes. A cookie is a small text file placed on your hard drive (not on the Website) by a web page server. Cookies make your Internet experience quicker and more convenient. You are always free to decline our cookies if your browser permits, but some parts of the Website may not work properly if you do. Accepting a cookie from the Website does not give us access to any of your Nonpublic Personal Information or Personally Identifiable Information. You may be able to set up your Web browser to inform you when cookies are created or to prevent cookies from being created.

When you enter the Website, you will pass through our security firewall and we will identify the Internet Protocol (IP) address of your computer or handheld device. The IP address will not identify you personally, but it will let us identify the device you are using. We store IP addresses in case we need to track a connection for security purposes. We may also collect information about the device you are using to access Administrator Services, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, geo-location data, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. Check the policies of your device manufacturer or software provider to learn more about what information your device makes available to us.

Log Files
Like most websites, our servers utilize log files. Log files store information including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. Log files are used to analyze trends, administer the Website, track Users’ movement in the aggregate, and gather broad demographic information for aggregate use. We use log file information at times to help identify you as you browse and to gather broad technical and demographic information on who uses our website.

Web Beacons
Our website contains coding known as Web Beacons that use 1×1 pixel images to capture and transmit the online activity of users on the Website. These Web Beacons typically transmit information about the completion of forms on the Website and other Website activities in order to measure advertising effectiveness and/or store analytics information. In addition, we may use Web Beacons in HTML-based emails. This use allows us to evaluate the effectiveness of our email communications and our marketing campaigns by showing how many emails recipients open.

Google Analytics Advertising Features
We use Google Analytics to collect information about the use of the Website. Google Analytics collects information such as how often users visit the Website, what pages they visit when they do so, and what other sites they used prior to coming to the Website. We use the information we get from Google Analytics only to improve the Website. Google Analytics collects only the IP address assigned to you on the date you visit the Website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with Personally Identifiable Information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Website by disabling the Google Analytics cookie on your browser. You can also view and change the currently available opt-outs for Google Ads.

We also use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors of our Website. This could be in the form of an advertisement on other websites or on the Google search results page. Third party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Website. Any data collection will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using Google’s Ads Settings. Alternatively, you can opt-out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Do Not Track Signals
Do Not Track is a feature in your web browser, which enables you to opt-out of the third party tracking of your online activities over time and across third party websites. We do not track users across other websites to provide targeted advertising. We do comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit this Website or use our Services. Third parties cannot collect any Personally Identifiable Information from this Website unless you provide it to them directly.

How We Use Your Information

Uses of Information
Certain Non-Identifying Information would be considered a part of your Personally Identifiable Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personally Identifiable Information with Non-Identifying Information and aggregate it with information collected from other users to attempt to provide you with a better Website experience and to analyze and understand how our Website and Services are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

If you supply us with your email address we may let you know by email about other products and services and product enhancements that may be of interest to you. You will have the opportunity to tell us you do not want to receive future messages with each message you receive.

If you wish to change any of your personal information, you may change it by logging into your account, or by contacting us, either through email, by mail, or by telephone as listed in the “How to Contact Us” section below.

What We Share
Sometimes the law or other circumstances also require that we disclose Personally Identifiable Information about you to nonaffiliated third parties. Some examples are: when you ask or permit us to do so; in response to subpoenas or court orders; when we suspect fraud or criminal activity; to protect our property and rights or those of a third party; to protect the safety of the public or any person; or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity. Thrive does/does not sell, lease, or otherwise disclose Nonpublic Personal Information and/or Personally Identifiable Information collected on its Website to third parties for marketing purposes.

We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Website-related Services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) to assist us in analyzing how our Website and Services are used, or to perform other services (e.g., without limitation, sending postal mail and email, providing marketing assistance, and providing customer service). These third parties have access to your Nonpublic Personal Information and/or Personally Identifiable Information only to perform these tasks on our behalf; provided, however, that if you are redirected to a site or application maintained by a third party, the privacy policy of such site or application will control the use of any information you provide.

We may sell, transfer or otherwise share some or all of our assets, including your Nonpublic Personal Information and/or Personally Identifiable Information, in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy.

In addition, we do utilize social plug-ins from social networking sites that connect our website with the social plug-ins’ platform, so you have a more integrated user experience. These social plug-ins collect information from you when you visit our Website. The type of information and use of this information is governed by each social-plugins’ respective terms of use and privacy policy.

Our Security Procedures

Thrive is committed to providing you a useful and enjoyable online experience, and to protecting your Nonpublic Personal Information and Personally Identifiable Information that we maintain. When you access the Website, your information is protected by reasonable and standard security and authentication techniques. We may collect information from your visit in order to personalize and improve upon your experience with us, but all personally identifiable information we collect is maintained securely.

To access information and send email via the Website, you will need a browser that supports the use of Secure Sockets Layer (SSL) technology. This encryption technology helps ensure the authenticity of your online sessions and secures data being transmitted over the public Internet.

Thrive takes careful steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information to provide Services to you, and we regularly train our employees on privacy, information security, and their obligation to protect your information. We maintain reasonable and appropriate physical, electronic, and procedural safeguards to guard your Nonpublic Personal Information and Personally Identifiable Information and we regularly test those safeguards to maintain the appropriate levels of protection.

Children’s Privacy
The Website is not directed to children under 13. We do not knowingly collect, maintain or use personally identifiable information from the Website about children under age 13. If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information without their consent, he or she should contact us using the information below (“How to Contact Us”). If we confirm that we have collected such information we will take all reasonable measures to delete that information from our system as soon as reasonably possible.

Hardware and Software Requirements

Enrollment in this electronic service requires that you have a personal computer with appropriate browser software, e-mail software as well as communications access to the Internet. Browser requirements include the most current or previous version of one of the following: Netscape, Internet Explorer, Firefox Mozilla, Safari or Opera. Web pages are best viewed at an 800 x 600 screen resolution (web browser size of 760 x 480), and allowed to be viewed at various resolutions with minimal degradation of content display. Although we will not charge for electronic delivery you may incur charges from Internet Service Providers and local telephone companies. Should you wish to print materials that have been delivered electronically, you must have a printer as well. Some files are available in Adobe Acrobat Format. In order to view this format (.pdf), you will need to have Adobe Acrobat Reader software. Visit to obtain the most current free version of Adobe Reader.

How to Contact Us

If you have any questions about this Policy, please contact us by email or regular mail at the following address:

28601 Chagrin Blvd. STE 550
Cleveland, OH 44122
Email Us

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